CRM at the speed of light : essential customer strategies for the 21st century / Paul Greenberg.
Material type:
TextPublication details: New York : McGraw-Hill/Osborne, c2004Edition: 3rd edDescription: xviii, 670 p. : ill. ; 24 cmISBN: 0072231734 (hbk.); 9780072231731 (hbk.)Other title: Customer relationship management at the speed of lightSubject(s): Customer relations -- Management | Electronic commerceDDC classification: 658.812 LOC classification: HF5415.5 | .G74 2004Online resources: Table of contents only | Contributor biographical information | Publisher description
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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General Circulation
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APU Library Open Shelf | Book | HF5415.5 .G74 2004 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00027717 | |
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General Circulation
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APU Library Open Shelf | Book | HF5415.5 .G74 2004 c.2 (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00027718 |
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| HF5415.5 .G66 2009 c.1 Strategic customer service : | HF5415.5 .G66 2009 c.2 Strategic customer service : | HF5415.5 .G74 2001 c.2 CRM at the speed of light : | HF5415.5 .G74 2004 c.1 CRM at the speed of light : | HF5415.5 .G74 2004 c.2 CRM at the speed of light : | HF5415.5 .G74 2010 c.1 CRM at the speed of light : | HF5415.5 .G75 2009 c.1 Taming the search-and-switch customer : |
Includes index.
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