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MEASURING SERVICE QUALITY : A CASE OF MALAYSIAN BANKING INSTITUTIONS. KENNETH GAN ENG KEONG

By: KENNETH GAN ENG KEONG(TP016636)Material type: Text

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TextPublication details: Kuala Lumpur : Asia Pacific University, 2012Description: 30 cm

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
Reference	APU Library Reference Collection	Undergraduate Theses	PG-20-3388 (Browse shelf (Opens below))	Not for loan (Restricted access)		PG-20-3388

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Previous	PG-20-3383 FACTORS AFFECTING CUSTOMER SATISFACTION IN LIFE INSURANCE IN KUALA LUMPUR.	PG-20-3384 INVESTIGATION TOWARD COUNTRY OF ORIGIN EFFECTS ON BRAND PREFERENCE AMONG URBAN MALAYSIAN CONSUMER.	PG-20-3385 DOES RELATIONSHIP MARKETING REALLY AFFECT THE CUSTOMER LOYALTY IN BANKING INDUSTRY? : A CASE OF ROYAL BANK OF SCOTLAND GROUP (RBS), INDONESIA.	PG-20-3388 MEASURING SERVICE QUALITY : A CASE OF MALAYSIAN BANKING INSTITUTIONS.	PG-20-3389 THE RELATIONSHIP BETWEEN EFFECTIVE REWARD SYSTEM AND EMPLOYEE MOTIVATION : A STUDY OF TELECOMMUNICATION INDUSTRY IN TANZANIA.	PG-20-3390 IMPACT OF EMPLOYEE TRAINING AND DEVELOPMENT PROGRAMS TOWARDS ORGANIZATIONAL DEVELOPMENT IN THE MEDIA INDUSTRY OF CHINA.	PG-20-3391 AN EMPIRICAL RESEARCH TOWARDS UCTI STUDNETS ON THE FACTORS THAT CONTRIBUTED TO THE INGLORIOUS FALL OF MYSPACE.	Next

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