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ENHANCING SERVICE QUALITY AND CUSTOMERS' SATISFACTION OF P1 BY USING CUSTOMER RELATIONSHIP MANAGEMENT (CRM) YENY HIDAYAT

By: YENY HIDAYAT(TP019806)Material type: Text

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TextPublication details: Kuala Lumpur : Asia Pacific University, 2012Description: 30 cm

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
Reference	APU Library Reference Collection	Undergraduate Theses	PG-20-3407 (Browse shelf (Opens below))	Not for loan (Restricted access)		PG-20-3407

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Previous	PG-20-3404 DETERMINANTS AND MOTIVATIONS FOR FRAUD IN MALAYSIA.	PG-20-3405 AN EVALUATION OF THE WEB-BASED CUSTOMER RELATIONSHIP MANAGEMENT IN THE FOOD AND BEVERAGE INDUSTRY IN MALAYSIA.	PG-20-3406 CORPORATE GOVERNANCE PRACTICES OF MALDIVIAN LISTED COMPANIES	PG-20-3407 ENHANCING SERVICE QUALITY AND CUSTOMERS' SATISFACTION OF P1 BY USING CUSTOMER RELATIONSHIP MANAGEMENT (CRM)	PG-20-3408 THE IMPACT OF MICROFINANCE INSTITUIONS ON THE DEVELOPMENT OF SMALL AND MEDIUM ENTERPRISES (SMES) IN TANZANIA : A CASE STUDY OF PRIDE-TANZANIA.	PG-20-3409 ANALYSIS OF THE IMPACT OF ACFTA TOWARDS LOCAL BUSINESSES IN TEXTILE INDUSTRY IN INDONESIA.	PG-20-3411 COMPARATIVE STUDY ON NEW MEDIA AGAINST TRADITIONAL MEDIA FOR ADVERTISING EFFECTIVENESS.	Next

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