Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Material type:
TextSeries: The McGraw-Hill/Irwin series operations and decision sciencesPublication details: Boston, [Mass.] : McGraw-Hill, 2011Edition: 7th int. edDescription: 541 p. : ill. ; 28 cmISBN: 9780071289276 (pbk.) ; 0071289275 (pbk.) Subject(s): Service industries -- Management | Management and Business StudiesDDC classification: 658 LOC classification: HD9980.5 | .F58 2011
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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APU Library Open Shelf | Book | HD9980.5 .F58 2011 c.1 (Browse shelf (Opens below)) | 1 | To be processed (No use restrictions) | 00029490 | |
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APU Library Open Shelf | Book | HD9980.5 .F58 2011 c.2 (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00029491 | |
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General Circulation
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APU Library Open Shelf | Book | HD9980.5 .F58 2011 c.3 (Browse shelf (Opens below)) | 3 | Available (No use restrictions) | 00029492 |
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| HD9980.5 .F57 2008 c.2 Interactive services marketing / | HD9980.5 .F58 2008 c.1 Service management : | HD9980.5 .F58 2008 c.2 Service management : | HD9980.5 .F58 2011 c.1 Service management : | HD9980.5 .F58 2011 c.3 Service management : | HD9980.5 .F58 2013 c.1 Service management : | HD9980.5 .F58 2013 c.2 Service management : |
Previous ed.: 2008.
Ill. and text on inside covers.
Includes bibliographical references and index.
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