Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Material type:
TextSeries: The McGraw-Hill/Irwin series operations and decision sciencesPublication details: Boston, [Mass.] : McGraw-Hill, 2011Edition: 7th int. edDescription: 541 p. : ill. ; 28 cmISBN: 9780071289276 (pbk.) ; 0071289275 (pbk.) Subject(s): Service industries -- Management | Management and Business StudiesDDC classification: 658 LOC classification: HD9980.5 | .F58 2011
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
Staff Circulation
|
APU Library Open Shelf | Book | HD9980.5 .F58 2011 c.1 (Browse shelf (Opens below)) | 1 | To be processed (No use restrictions) | 00029490 | |
General Circulation
|
APU Library Open Shelf | Book | HD9980.5 .F58 2011 c.2 (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00029491 | |
|
General Circulation
|
APU Library Open Shelf | Book | HD9980.5 .F58 2011 c.3 (Browse shelf (Opens below)) | 3 | Available (No use restrictions) | 00029492 |
Browsing APU Library shelves, Shelving location: Open Shelf, Collection: Book Close shelf browser (Hides shelf browser)
|
|
|
|
|
|
|
||
| HD9980.5 .F58 1994 c.1 Service management for competitive advantage / | HD9980.5 .F58 1998 c.1 Service management : | HD9980.5 .F58 1998 c.2 Service management : | HD9980.5 .F58 2011 c.2 Service management : | HD9980.5 .G76 2000 c.2 Service management and marketing : | HD9980.5 .G76 2007 c.1 Service management and marketing : | HD9980.5 .H64 1997 c.1 Essentials of services marketing / |
Previous ed.: 2008.
Ill. and text on inside covers.
Includes bibliographical references and index.
There are no comments on this title.