5 steps to professional presence : how to project confidence, competence, and credibility at work / Susan Bixler and Lisa Scherrer Dugan.
Material type: TextPublication details: Holbrook, Mass. : Adams Media Corp., c2001Description: xvi, 256 p. ; 24 cmISBN: 1580624421 (pbk.); 9781580624428 (pbk.)Other title: Five steps to professional presenceSubject(s): Success in business | Business etiquette | Business communicationDDC classification: 650.1 LOC classification: HF5386 | .B59 2001Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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General Circulation | APU Library Open Shelf | Book | HF5386 .B59 2001 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00003252 | |
Staff Circulation | APU Library Open Shelf | Book | HF5386 .B59 2001 c.2 (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00003271 | |
General Circulation | APU Library Open Shelf | Book | HF5386 .B59 2001 c.3 (Browse shelf (Opens below)) | 3 | Available | 00025072 |
Browsing APU Library shelves, Shelving location: Open Shelf, Collection: Book Close shelf browser (Hides shelf browser)
HF5386.5 .L44 2001 c.1 Financial security in old age : | HF5386.5 .L44 2001 c.2 Financial security in old age : | HF5386 .B59 2001 c.1 5 steps to professional presence : | HF5386 .B59 2001 c.2 5 steps to professional presence : | HF5386 .C65 1994 c.1 Built to last : | HF5386 .C73 2001 c.1 Kick-start your business : | HF5386 .M67 1993 c.1 The courage to fail : |
Includes index.
Acknowledgments -- Introduction -- What is your PPQ (professional presence quotient)? -- Step 1 : recognize the inherent power of your professional presence -- ch. 1. Make first impressions lasting impressions -- ch. 2. Developing the art of self-promotion -- ch. 3. Contemporary business behavior -- Step 2 : establish effective nonverbal communication -- ch. 4. The language of presence, posture, handshakes, and eye contact -- ch. 5. Using space, territory, ann mirroring and matching to make a connection -- ch. 6. Taking charge through nonverbal communication -- Step 3 : create your virtual presence -- ch. 7. Electronic etiquette : using both high tech and high touch -- ch. 8. Phone presence : office, cell, conference, and voice mail -- ch. 9. The use and abuse of e-mail : how to get the best from it -- Step 4 : understand business etiquette -- ch. 10. Effective meeting management -- ch. 11. Dangling conversations : gossip, grapevine, and jokes -- ch. 12. The pitfalls, limitations, and realities of an office romance -- ch. 13. Damage control : managing critical circumstances and sticky situations -- ch. 14. Business travel : navigating etiquette on the road -- Step 5 : develop social savvy -- ch. 15. Planning the business meal : gracious, sophisticated manners -- ch. 16. Participating in business events : parties, corporate outings, and gift giving -- ch. 17. Including your spouse or partner : an asset or a liability? -- Conclusion and action plan -- Index.
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