Asia Pacific University Library catalogue


Advances in services innovations : with 106 figures and 11 tables / Dieter Spath, Klaus-Peter Fähnrich (eds.).

Contributor(s): Spath, Dieter | Fähnrich, K. P. (Klaus Peter)Material type: TextTextPublication details: Berlin ; New York : Springer, c2007Description: viii, 312 p. : ill. ; 24 cmISBN: 9783540298588 (hbk.); 3540298584 (hbk.)Subject(s): Service industries -- Technological innovations -- CongressesDDC classification: 658.514 LOC classification: HD9980.5 | .A38 2007
Contents:
Service engineering : state of the art and future trends / Klaus-Peter Fahnrich, Thomas Meiren -- The Palm/Erlang-A queue, with applications to call centers / Avishai Mandelbaum, Sergey Zeltyn -- The design and development of industrial service work / Holger Luczak, Christian Gill, Bernhard Sander -- An engineering tool for the conceptual design of service systems / Reuven Karni, Maya Kaner -- Integrated development of software and service / Dieter Spath ... [et al.] -- From service management towards service competence / Urs Fueglistaller -- Innovation and learning in services : the involvement of employees / Jon Sundbo -- Managing service networks' success / Heiner Evanschitzky, Dieter Ahlert -- Success factors in new service development and value creation through services / Bo Edvardsson, Anders Gustafsson, Bo Enquist -- Sustainable advantages in service industries / Thorsten Posselt, Pablo Berger -- Satisfaction measurement within the customer relationship life cycle / Bernd Stauss, Matthias Gouthier, Wolfgang Seiderl -- Strengthening the services sector : needs for action and research / Walter Ganz -- Standardization int he service sector for global markets / Inka Morschel ... [et al.] -- Research and development for a sustainable services sector / Veronika Pahl -- FUture research and needs for action / Klaus Peter Fahnrich, Romy Elze.
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Open Shelf 		Book HD9980.5 .A38 2007 c.1 (Browse shelf (Opens below)) 1 Available (No use restrictions) 00027093
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HD9715 .A2 S25 2019 c.1 Feasibility study in independent project / HD9720.5 .S63 2010 c.1 Smaller manufacturing enterprises in an international context : HD9736.M32 Y87 2009 c.1 Tiger economies under threat : HD9980.5 .A38 2007 c.1 Advances in services innovations : HD9980.5 .F57 2008 c.1 Interactive services marketing / HD9980.5 .F57 2008 c.2 Interactive services marketing / HD9980.5 .F58 2008 c.1 Service management :

Includes bibliographical references and indexes.

Service engineering : state of the art and future trends / Klaus-Peter Fahnrich, Thomas Meiren -- The Palm/Erlang-A queue, with applications to call centers / Avishai Mandelbaum, Sergey Zeltyn -- The design and development of industrial service work / Holger Luczak, Christian Gill, Bernhard Sander -- An engineering tool for the conceptual design of service systems / Reuven Karni, Maya Kaner -- Integrated development of software and service / Dieter Spath ... [et al.] -- From service management towards service competence / Urs Fueglistaller -- Innovation and learning in services : the involvement of employees / Jon Sundbo -- Managing service networks' success / Heiner Evanschitzky, Dieter Ahlert -- Success factors in new service development and value creation through services / Bo Edvardsson, Anders Gustafsson, Bo Enquist -- Sustainable advantages in service industries / Thorsten Posselt, Pablo Berger -- Satisfaction measurement within the customer relationship life cycle / Bernd Stauss, Matthias Gouthier, Wolfgang Seiderl -- Strengthening the services sector : needs for action and research / Walter Ganz -- Standardization int he service sector for global markets / Inka Morschel ... [et al.] -- Research and development for a sustainable services sector / Veronika Pahl -- FUture research and needs for action / Klaus Peter Fahnrich, Romy Elze.

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