Asia Pacific University Library catalogue


Customer service training 101 / Renee Evenson.

By: Evenson, Renee, 1951-Material type: TextTextPublication details: New York : American Management Association, c2011Edition: 2nd edDescription: vii, 230 p ; 24 cmISBN: 9780814416419 (pbk.); 0814416411 (pbk.)Subject(s): Customer services | Customer relations | Employees -- Training ofDDC classification: 658.31245 LOC classification: HF5415.5 | .E89 2011
Contents:
Taking your first steps: the basics -- Tossing the ball back and forth: effective communication -- Jumping in with both feet: relationship building -- Seeing eye to eye: face to face contacts -- Saying it with a smile: telephone contacts -- Looking before you leap: e-customer contacts -- Giving when getting is not expected: self service contacts -- Calming before the storm: difficult customer contacts -- Hitting the ground running: ready, set, go -- Being the best you can be: the total package.
    Average rating: 0.0 (0 votes)
Item type Current library Collection Call number Copy number Status Date due Barcode
General Circulation General Circulation APU Library
Open Shelf 		Book HF5415.5 .E89 2011 c.1 (Browse shelf (Opens below)) 1 Available (No use restrictions) 00036019
General Circulation General Circulation APU Library
Open Shelf 		Book HF5415.5 .E89 2011 c.2 (Browse shelf (Opens below)) 2 Available (No use restrictions) 00036020
Browsing APU Library shelves, Shelving location: Open Shelf, Collection: Book Close shelf browser (Hides shelf browser)
HF5415.5 .D93 2002 c.1 The CRM handbook : HF5415.5 .E54 2006 c.1 One : HF5415.5 .E54 2006 c.2 One : HF5415.5 .E89 2011 c.1 Customer service training 101 / HF5415.5 .E89 2011 c.2 Customer service training 101 / HF5415.5 .E94 2007 c.1 Award-winning customer service : HF5415.5 .F54 2007 c.1 Human sigma :

Includes index.

Taking your first steps: the basics -- Tossing the ball back and forth: effective communication -- Jumping in with both feet: relationship building -- Seeing eye to eye: face to face contacts -- Saying it with a smile: telephone contacts -- Looking before you leap: e-customer contacts -- Giving when getting is not expected: self service contacts -- Calming before the storm: difficult customer contacts -- Hitting the ground running: ready, set, go -- Being the best you can be: the total package.

There are no comments on this title.

to post a comment.