Total quality and organization development / by William M. Lindsay, Joseph A. Petrick.
Material type:
TextSeries: St. Lucie Press total quality seriesPublication details: Kuala Lumpur : Synergy Book International, c1997Description: xvii, 390 p. : ill. ; 24 cmISBN: 9838998281 (pbk.); 9789838998284 (pbk.)Subject(s): Total quality management | Organizational changeDDC classification: 658.401 LOC classification: HD62.15 | .L56 1996| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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APU Library Open Shelf | Book | HD62.15 .L56 1996 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00004989 |
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| HD62.15 .K45 2005 c.1 Six sigma demystified / | HD62.15 .K45 2005 c.3 Six sigma demystified / | HD62.15 .K47 1995 c.1 Total quality service : | HD62.15 .L56 1996 c.1 Total quality and organization development / | HD62.15 .L64 1992 c.1 Managing for total quality : | HD62.15 .L64 1992 c.2 Managing for total quality : | HD62.15 .L64 1992 c.3 Managing for total quality : |
Includes bibliographical references and index.
1. Why Total Quality and Organization Development? -- 2. Overview of Total Quality -- 3. Customer Satisfaction: TQ and OD Strategy Dimensions -- 4. Continuous Improvement: TQ and OD Process Dimensions -- 5. Speaking with Facts: TQ and OD Project Dimensions -- 6. Respect for People: TQ and OD Performance Dimensions -- 7. Total Quality OD Implementation: The Transforming Process.
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