Service operations management / Robert Johnston, Graham Clark.
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TextPublication details: Harlow, England : Financial Times/Prentice Hall, 2001Description: xvii, 413 p. : ill. ; 25 cmISBN: 0273639226 (pbk.); 9780273639220 (pbk.)Subject(s): Service industries -- Management | Operations researchDDC classification: 658.5 LOC classification: HD9980.5 | .J64 2001
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| HD9980.5 .H64 1997 c.2 Essentials of services marketing / | HD9980.5 .H64 1997 c.3 Essentials of services marketing / | HD9980.5 .H67 1997 c.1 Service operations management : | HD9980.5 .J64 2001 c.1 Service operations management / | HD9980.5 .J64 2001 c.2 Service operations management / | HD9980.5 .J64 2001 c.3 Service operations management / | HD9980.5 .J64 2001 c.4 Service operations management / |
Includes bibliographical references and index.
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