Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits / John A. Goodman.
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TextPublication details: New York : AMACOM, c2009Description: xiv, 256 p. : ill. ; 24 cmISBN: 9780814413333 (hbk.); 0814413331 (hbk.)Subject(s): Customer services | Customer relations -- ManagementLOC classification: HF5415.5 | .G66 2009
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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APU Library Open Shelf | Book | HF5415.5 .G66 2009 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00015951 | |
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General Circulation
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APU Library Open Shelf | Book | HF5415.5 .G66 2009 c.2 (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00015952 |
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| HF5415.5 .G54 1992 c.1 It's not my department! : | HF5415.5 .G65 2002 c.1 CRM automation / | HF5415.5 .G66 2000 c.1 Monitoring, measuring, and managing customer service / | HF5415.5 .G66 2009 c.1 Strategic customer service : | HF5415.5 .G66 2009 c.2 Strategic customer service : | HF5415.5 .G74 2001 c.2 CRM at the speed of light : | HF5415.5 .G74 2004 c.1 CRM at the speed of light : |
Includes bibliographical references and index.
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