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A STUDY ON A RELATIONSHIP BETWEEN CUSTOMER SATISFACTION AND CUSTOMER RETENTION AMONG 5 STAR HOTELS IN KUALA LUMPUR, MALAYSIA / LIANA BAISEIT.

By: LIANA BAISEIT (TP034267)Contributor(s): Ms. Hazi Hafizah binti Usolludin [Supervisor.]Material type: Text

TextPublication details: Kuala Lumpur : Asia Pacific University, 2015Description: 88 p. : ill. ; 30 cmLOC classification: PG-20-4916Dissertation note: A project submitted in partial fulfillment of the requirement of Asia Pacific University of Technology and Innovation for the Degree of B.A (Hons) in: Tourism Management.

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Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Reference	APU Library Reference Collection	Undergraduate Theses	PG-20-4916 (Browse shelf (Opens below))	1	Not for loan (Restricted access)		00015076

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Previous	PG-20-4913 A STUDY ON USER'S PERCEPTION TOWARDS PREVENTION METHODS FOR ONLINE TRANSACTION FRAUD /	PG-20-4914 A STUDY ON JOB STRESS, JOB SATISFACTION AND EMPLOYEE COMMITMENT TOWARDS TURNOVER INTENTION AMONG WORKING ADULTS IN KUALA LUMPUR /	PG-20-4915 THE INFLUENCE OF FOREIGN DIRECT INVESTMENT IN BHUTAN /	PG-20-4916 A STUDY ON A RELATIONSHIP BETWEEN CUSTOMER SATISFACTION AND CUSTOMER RETENTION AMONG 5 STAR HOTELS IN KUALA LUMPUR, MALAYSIA /	PG-20-4917 EFFECTIVENESS OF FORENSIC ACCOUNTING MODULES IN MALAYSIA /	PG-20-4918 CUSTOMERS' PERCEPTION TOWARDS ONLINE BANKING IN MALAYSIA: A STUDY OF ONLINE BANKING USERS IN BUKIT JALIL AREA OF KUALA LUMPUR, MALAYSIA /	PG-20-4919 A STUDY ON THE FACTORS THAT INFLUENCE FOREIGN DIRECT INVESTMENT IN MALAYSIA /	Next

A project submitted in partial fulfillment of the requirement of Asia Pacific University of Technology and Innovation for the Degree of B.A (Hons) in: Tourism Management.

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Asia Pacific University Library catalogue

A STUDY ON A RELATIONSHIP BETWEEN CUSTOMER SATISFACTION AND CUSTOMER RETENTION AMONG 5 STAR HOTELS IN KUALA LUMPUR, MALAYSIA / LIANA BAISEIT.

Browsing APU Library shelves, Shelving location: Reference Collection, Collection: Undergraduate Theses Close shelf browser (Hides shelf browser)