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A STUDY ON SERVICE QUALITY, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY TOWARDS TELECOMMUNICATION SERVICES PROVIDERS IN MALAYSIA / TAN HUI MIN.

By: TAN HUI MIN (TP019820)Contributor(s): Assoc. Prof. Dr. Benjamin Chan Yin Fah [Supervisor.]Material type: Text

TextPublication details: Kuala Lumpur : Asia Pacific University, 2015Description: 120 p. : ill. ; 30 cmSubject(s): Customer services -- Quality control -- Malaysia | Telecommunication -- MalaysiaLOC classification: PM-26-87Dissertation note: A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of Master in: Euro Asia Business Administration.

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Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Reference	APIIT Library Reference Collection	Masters Theses	PM-26-87 (Browse shelf (Opens below))	1	Not for loan (Restricted access)		00037001

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Previous	PM-26-84 CLOUD COMPUTING FOR E-GOVERNMENT SERVICES IN SULTANATE OF OMAN /	PM-26-85 THE EFFECT OF PACKAGING ATTRIBUTES ON CONSUMER BUYING BEHAVIOR /	PM-26-86 THE ROLE OF GLOBAL SUPPLY CHAIN MANAGEMENT TO STAY COMPETITIVE IN A GROWING ECONOMY AMONG THE MULTINATIONAL COMPANIES IN SINGAPORE /	PM-26-87 A STUDY ON SERVICE QUALITY, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY TOWARDS TELECOMMUNICATION SERVICES PROVIDERS IN MALAYSIA /	PM-26-88 HOW FACILITY MANAGEMENT MOBILE APPLICATION CAN ENHANCE QUALITY OF SERVICES IN HOTEL INDUSTRY :	PM-26-89 AN EXPLORATORY STUDY ON UNHAPPINESS AT WORKPLACES IN KLANG VALLEY, MALAYSIA /	PM-26-90 RESEARCH ON FACTORS AFFECTING E-COMMERCE PERFORMANCE FOR SMES IN JIANGSU /	Next

A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of Master in: Euro Asia Business Administration.

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Asia Pacific University Library catalogue

A STUDY ON SERVICE QUALITY, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY TOWARDS TELECOMMUNICATION SERVICES PROVIDERS IN MALAYSIA / TAN HUI MIN.

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