Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
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TextPublication details: New York : London : Free Press ; Collier Macmillan, c1990Description: xii, 226 p. : ill. ; 25 cmISBN: 9781439167281 (pbk.); 1439167281 (pbk.)Subject(s): Customer services | Service industries -- Quality control -- Mathematical modelsDDC classification: 658.812 LOC classification: HF5415.5 | .Z45 1990Online resources: Contributor biographical information | Publisher description | Table of contents only | Sample text
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APU Library Open Shelf | Book | HF5415.5 .Z45 1990 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00010587 | |
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| HF5415.5 .W39 1997 c.1 Customer connections : | HF5415.5 .W39 1997 c.2 Customer connections : | HF5415.5 .Z45 1990 c.1 Delivering quality service : | HF5415.5 .Z45 1990 c.1 Delivering quality service : | HF5415.5 .Z45 1990 c.2 Delivering quality service : | HF5415.5 .Z45 1990 c.3 Delivering quality service : | HF5415.525 .S56 2000 c.1 Loyalty marketing for the Internet Age : |
Includes bibliographical references (p. 207-218).
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