Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company / Robert Spector.
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TextPublication details: New York : Wiley, c2001Description: xiii, 226 p. ; 23 cmISBN: 0471355941 (hbk.); 9780471355946 (hbk.)Subject(s): Customer services -- United StatesDDC classification: 658.8120973 LOC classification: HF5415.5 | .S64 2001Online resources: Contributor biographical information | Publisher description | Table of Contents
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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APU Library Open Shelf | Book | HF5415.5 .S64 2001 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00010582 |
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| HF5415.5 .R45 2001 c.2 The loyalty effect : | HF5415.5 .R45 2001 c.3 The loyalty effect : | HF5415.5 .S49 1998 c.1 Customers.com : | HF5415.5 .S64 2001 c.1 Lessons from the Nordstrom way : | HF5415.5 .S65 2012 c.1 High-tech, high-touch customer service : | HF5415.5 .S83 2006 c.1 Successful service operations management / | HF5415.5 .S83 2006 c.2 Successful service operations management / |
Includes index.
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