Living service : how to deliver the service of the future today / Marc Silvester and Mohi Ahmed.
Material type: TextPublication details: Harlow, England : FT Prentice Hall, c2008Description: xiv, 162 p. : ill. ; 24 cmISBN: 9780273715351 (hbk.)Subject(s): Customer services | Service industriesDDC classification: 658.12 LOC classification: HF5415.5 | .S55 2008Online resources: Table of contents only
Contents:
Mind Kokoro -- Body Karada -- Soul Tamashii.
Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
---|---|---|---|---|---|---|---|
Staff Circulation | APU Library Open Shelf | Book | HF5415.5 .S55 2008 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00025651 | |
Staff Circulation | APU Library Open Shelf | Book | HF5415.5 .S55 2008 c.2 (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00025652 | |
General Circulation | APU Library Open Shelf | Book | HF5415.5 .S55 2008 c.3 (Browse shelf (Opens below)) | 3 | Available (No use restrictions) | 00025653 | |
General Circulation | APU Library Open Shelf | Book | HF5415.5 .S55 2008 c.4 (Browse shelf (Opens below)) | 4 | Available (No use restrictions) | 00025654 |
Browsing APU Library shelves, Shelving location: Open Shelf, Collection: Book Close shelf browser (Hides shelf browser)
HF5415.5 .S49 1998 c.2 Customers.com : | HF5415.5 .S49 1998 c.3 Customers.com : | HF5415.5 .S53 2005 c.1 Revolutionize your customer experience / | HF5415.5 .S55 2008 c.1 Living service : | HF5415.5 .S55 2008 c.2 Living service : | HF5415.5 .S55 2008 c.3 Living service : | HF5415.5 .S55 2008 c.4 Living service : |
Includes bibliographical references (p. 153-155) and index.
Mind Kokoro -- Body Karada -- Soul Tamashii.
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