Living service : how to deliver the service of the future today / Marc Silvester and Mohi Ahmed.
Material type:
TextPublication details: Harlow, England : FT Prentice Hall, c2008Description: xiv, 162 p. : ill. ; 24 cmISBN: 9780273715351 (hbk.)Subject(s): Customer services | Service industriesDDC classification: 658.12 LOC classification: HF5415.5 | .S55 2008Online resources: Table of contents only
Contents:
Mind Kokoro -- Body Karada -- Soul Tamashii.
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| HF5415.5 .S53 2005 c.1 Revolutionize your customer experience / | HF5415.5 .S55 2008 c.1 Living service : | HF5415.5 .S55 2008 c.2 Living service : | HF5415.5 .S55 2008 c.3 Living service : | HF5415.5 .S55 2008 c.4 Living service : | HF5415.5 .S62 2008 c.1 Working with Microsoft Dynamics CRM 4.0 / | HF5415.5 .T36 2014 c.1 Analytics and dynamic customer strategy : |
Includes bibliographical references (p. 153-155) and index.
Mind Kokoro -- Body Karada -- Soul Tamashii.
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