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The call center dictionary : the complete guide to call center & help desk technology and operations / by Madeline Bodin and Keith Dawson.

By: Bodin, Madeline Contributor(s): Dawson, Keith Material type: Text

TextPublication details: New York : Telecom, c1999Edition: 2nd edDescription: 277 p. : ill. ; 23 cmISBN: 1578200431 (pbk.); 9781578200436 (pbk.)Subject(s): MGT | Call centers -- Dictionaries | Management and Business StudiesDDC classification: 658.812 LOC classification: HE8788 | .B63 1999

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Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Overnight Loan	APU Library Open Shelf	Book	HE8788 .B63 1999 c.1 (Browse shelf (Opens below))	1	Available (No use restrictions)		00027674

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The call center dictionary : the complete guide to call center & help desk technology and operations / by Madeline Bodin and Keith Dawson.