Asia Pacific University Library catalogue


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1.
Award-winning customer service : 101 ways to guarantee great performance / Renée Evenson.

by Evenson, Renée, 1951-.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c2007Online access: Table of contents only Availability: Items available for loan: APU LibraryCall number: HF5415.5 .E94 2007 c.1 (1).

2.
Customer service training 101 / Renee Evenson.

by Evenson, Renee, 1951-.

Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York : American Management Association, c2011Availability: Items available for loan: APU LibraryCall number: HF5415.5 .E89 2011 c.1 (2).