ITSM IMPROVEMENT: INTEGRATE ONLINE CHAT SERVICE INTO A SOFTWARE CUSTOMER SERVICE DEPARTMENT OF A LOGISTIC SOLUTION PROVIDER AND IDENTIFY ITS VALUE PROPOSITION ASSOCIATE WITH ITIL BEST PRACTICE / TAN YONG SENG.
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TextPublication details: Kuala Lumpur : Asia Pacific University, 2014Description: 149 p. : ill. ; 30 cmLOC classification: PM-26-39Dissertation note: A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of M.SC in Information Technology Management.
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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Reference
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APIIT Library Reference Collection | Masters Theses | PM-26-39 (Browse shelf (Opens below)) | 1 | Not for loan (Restricted access) | 00033566 |
A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of M.SC in Information Technology Management.
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