Complaint management : the heart of CRM / Bernd Stauss, Wolfgang Seidel.
Material type:
TextPublication details: Cincinnati : Thompson/South-Western, c2004Edition: 1st edDescription: x, 310 p. : ill. ; 24 cmISBN: 0324202644 (hbk.); 9780324202649 (hbk.)Subject(s): Consumer complaints | Customer relations -- ManagementDDC classification: 658.812 LOC classification: HF5415.52 | .S73 2004Online resources: Table of contents
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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Staff Circulation
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APU Library Open Shelf | Book | HF5415.52 .S73 2004 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00027706 |
"American Marketing Association."
Includes bibliographical references (p. 298-303) and index.
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