Asia Pacific University Library catalogue

Previous edition: 2015.

Includes bibliographical references and index.

Preface -- Acknowledgments -- Chapter 1. A Need for More Crisis Management Knowledge -- Crisis Management Defined -- The Initial Crisis Management Framework -- Outline of the Three-Stage Approach -- A More Advanced View: The Regenerative Model of Crisis -- Importance of Crisis Management -- Crisis Leadership: An Overlooked Resource -- Conclusion -- Discussion Questions -- Chapter 2. Risk as the Foundation for Crisis Management and Crisis Communication --- Enterprise Risk Management -- Boyd’s OODA Loop<br /> Conclusion<br /> Discussion Questions<br />Chapter 3. The Crisis Mitigation Process: Building Crisis Resistant Organizations<br /> Observe: Finding Red Flags -- Orient: Collect the Information -- Orient: Analyze the Information -- Decide and Act: Take Preventive Action -- Evaluate the Effectiveness of the Threat Reduction -- Conclusion -- Discussion Questions -- Chapter 4. Crisis Preparing: Part I -- Diagnosing Vulnerabilities -- Assessing Crisis Types -- Selecting and Training a Crisis Management Team -- Selecting and Training a Spokesperson -- Resilience: Training for All Employees<br /> Conclusion<br /> Discussion Questions -- Chapter 5. Crisis Preparing: Part II -- Developing a Crisis Communication Plan -- Reviewing the Crisis Communication System -- Stakeholders and Preparation -- Conclusion -- Discussion Questions -- Chapter 6. Recognizing Crises -- Selling the Crisis -- Crises and Information Needs -- Information Gathering -- Information Processing: The Known -- Information-Processing Problems -- Information-Processing Mechanisms -- Conclusion -- Discussion Questions -- Chapter 7. Crisis Responding -- Form of the Crisis Response -- A Strategic Focus in Crisis Communication -- Content of the Crisis Response -- Crisis Response Strategies -- Follow-Up Communication -- Conclusion -- Discussion Questions -- Chapter 8. Postcrisis Concerns -- Crisis Evaluation -- Knowledge Management: Organizational Memory and Learning -- Continuity of Actions -- Memorials and Shrines -- The Big Picture -- Conclusion -- Discussion Questions -- Epilogue -- Musings: Taking an Evidence-Based Approach Seriously -- Musings: Simplicity, Complexity, and Effectiveness -- Musings: Time and Crises -- Conclusion -- Discussion Questions -- Appendix: Possible Case Studies -- References -- Index -- About the Author.