Bailey, Keith, 1945-
Online customer service for dummies / by Keith Bailey and Karen Leland. - New York, NY : Hungry Minds, c2001. - xxvi, 273 p. : ill. ; 24 cm. - For dummies .
Includes index.
076455316X (pbk.) 9780764553165 (pbk.)
00112180
Customer services--Automation.
Customer services--Data processing.
HF5415.5 / .B35 2001
658.8120285 / BAI 2001
Online customer service for dummies / by Keith Bailey and Karen Leland. - New York, NY : Hungry Minds, c2001. - xxvi, 273 p. : ill. ; 24 cm. - For dummies .
Includes index.
076455316X (pbk.) 9780764553165 (pbk.)
00112180
Customer services--Automation.
Customer services--Data processing.
HF5415.5 / .B35 2001
658.8120285 / BAI 2001