Carlaw, Peggy.
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Customer service training games Peggy Carlaw, Vasudha Kathleen Deming. - New York : McGraw-Hill, c1999. - xiv, 209 p. : ill. ; 24 cm.
0070779740 (pbk.) 9780070779747 (pbk.)
98067041
GB98-W8740
Employees--Training of.
Customer services--Management.
HF5549.5.T7 / C37 1999
658.812 / CAR 1999
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Customer service training games Peggy Carlaw, Vasudha Kathleen Deming. - New York : McGraw-Hill, c1999. - xiv, 209 p. : ill. ; 24 cm.
0070779740 (pbk.) 9780070779747 (pbk.)
98067041
GB98-W8740
Employees--Training of.
Customer services--Management.
HF5549.5.T7 / C37 1999
658.812 / CAR 1999