The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming.
Material type:
TextPublication details: New York : McGraw-Hill, c1999Description: xiv, 209 p. : ill. ; 24 cmISBN: 0070779740 (pbk.); 9780070779747 (pbk.)Other title: Customer service training gamesSubject(s): Employees -- Training of | Customer services -- ManagementDDC classification: 658.812 LOC classification: HF5549.5.T7 | C37 1999Online resources: Contributor biographical information | Table of contents | Publisher description
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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General Circulation
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APU Library Open Shelf | Book | HF5549.5.T7 C37 1999 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00027677 |
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