000 -LEADER |
fixed length control field |
01503cam a2200361 a 4500 |
001 - CONTROL NUMBER |
control field |
143390 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
APU |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20150825154714.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
980721s1999 nyua 000 0 eng d |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
LC control number |
98067041 |
015 ## - NATIONAL BIBLIOGRAPHY NUMBER |
National bibliography number |
GB98-W8740 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0070779740 (pbk.) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780070779747 (pbk.) |
035 ## - SYSTEM CONTROL NUMBER |
System control number |
(OCoLC)ocm40194509 |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
XLJ |
Language of cataloging |
eng |
Transcribing agency |
APU |
Modifying agency |
BNF |
-- |
WAN |
042 ## - AUTHENTICATION CODE |
Authentication code |
lccopycat |
050 00 - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
HF5549.5.T7 |
Item number |
C37 1999 |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
Edition number |
22 |
Classification number |
658.812 |
Item number |
CAR 1999 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Carlaw, Peggy. |
9 (RLIN) |
8229 |
245 14 - TITLE STATEMENT |
Title |
The big book of customer service training games : |
Remainder of title |
quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / |
Statement of responsibility, etc |
Peggy Carlaw, Vasudha Kathleen Deming. |
246 30 - VARYING FORM OF TITLE |
Title proper/short title |
Customer service training games |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc |
New York : |
Name of publisher, distributor, etc |
McGraw-Hill, |
Date of publication, distribution, etc |
c1999. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xiv, 209 p. : |
Other physical details |
ill. ; |
Dimensions |
24 cm. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Employees |
General subdivision |
Training of. |
9 (RLIN) |
5839 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Customer services |
General subdivision |
Management. |
9 (RLIN) |
8129 |
700 1# - ADDED ENTRY--PERSONAL NAME |
Personal name |
Deming, Vasudha Kathleen. |
9 (RLIN) |
8230 |
856 42 - ELECTRONIC LOCATION AND ACCESS |
Materials specified |
Contributor biographical information |
Uniform Resource Identifier |
http://www.loc.gov/catdir/bios/mh041/98067041.html |
856 41 - ELECTRONIC LOCATION AND ACCESS |
Materials specified |
Table of contents |
Uniform Resource Identifier |
http://www.loc.gov/catdir/toc/mh041/98067041.html |
856 42 - ELECTRONIC LOCATION AND ACCESS |
Materials specified |
Publisher description |
Uniform Resource Identifier |
http://www.loc.gov/catdir/description/mh041/98067041.html |
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
a |
7 |
b |
cbc |
c |
copycat |
d |
2 |
e |
opcn |
f |
20 |
g |
y-gencatlg |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
|
Koha item type |
Book |
Koha issues (borrowed), all copies |
1 |