Asia Pacific University Library catalogue


The big book of customer service training games : (Record no. 11296)

000 -LEADER
fixed length control field 01503cam a2200361 a 4500
001 - CONTROL NUMBER
control field 143390
003 - CONTROL NUMBER IDENTIFIER
control field APU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20150825154714.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 980721s1999 nyua 000 0 eng d
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 98067041
015 ## - NATIONAL BIBLIOGRAPHY NUMBER
National bibliography number GB98-W8740
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0070779740 (pbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780070779747 (pbk.)
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)ocm40194509
040 ## - CATALOGING SOURCE
Original cataloging agency XLJ
Language of cataloging eng
Transcribing agency APU
Modifying agency BNF
-- WAN
042 ## - AUTHENTICATION CODE
Authentication code lccopycat
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5549.5.T7
Item number C37 1999
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Edition number 22
Classification number 658.812
Item number CAR 1999
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Carlaw, Peggy.
9 (RLIN) 8229
245 14 - TITLE STATEMENT
Title The big book of customer service training games :
Remainder of title quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers /
Statement of responsibility, etc Peggy Carlaw, Vasudha Kathleen Deming.
246 30 - VARYING FORM OF TITLE
Title proper/short title Customer service training games
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York :
Name of publisher, distributor, etc McGraw-Hill,
Date of publication, distribution, etc c1999.
300 ## - PHYSICAL DESCRIPTION
Extent xiv, 209 p. :
Other physical details ill. ;
Dimensions 24 cm.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Employees
General subdivision Training of.
9 (RLIN) 5839
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
General subdivision Management.
9 (RLIN) 8129
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Deming, Vasudha Kathleen.
9 (RLIN) 8230
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Contributor biographical information
Uniform Resource Identifier http://www.loc.gov/catdir/bios/mh041/98067041.html
856 41 - ELECTRONIC LOCATION AND ACCESS
Materials specified Table of contents
Uniform Resource Identifier http://www.loc.gov/catdir/toc/mh041/98067041.html
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Publisher description
Uniform Resource Identifier http://www.loc.gov/catdir/description/mh041/98067041.html
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c copycat
d 2
e opcn
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Koha issues (borrowed), all copies 1
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Use restrictions Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Invoice number Cost, normal purchase price Total Checkouts Total Renewals Full call number Barcode Date last seen Date checked out Copy number Cost, replacement price Price effective from Koha item type
Not Withdrawn Available   Not Damaged No use restrictions Available for loan Book APU Library APU Library Open Shelf 27/02/2014 EMO A097537 | A097537 71.60 3 4 HF5549.5.T7 C37 1999 c.1 00027677 05/06/2018 16/05/2018 1 71.60 27/02/2014 General Circulation