Hope, Christine.
Service operations management : strategy, design, and delivery / Christine Hope and Alan Mühlemann. - London ; New York : Prentice Hall, 1997. - viii, 352 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0131499157 (pbk.) 9780131499157 (pbk.)
97010602
Service industries--Management.
HD9980.5 / .H67 1997
658 / HOP 1997
Service operations management : strategy, design, and delivery / Christine Hope and Alan Mühlemann. - London ; New York : Prentice Hall, 1997. - viii, 352 p. : ill. ; 24 cm.
Includes bibliographical references and index.
0131499157 (pbk.) 9780131499157 (pbk.)
97010602
Service industries--Management.
HD9980.5 / .H67 1997
658 / HOP 1997