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Service operations management : strategy, design, and delivery / Christine Hope and Alan Mühlemann.

By: Hope, Christine Contributor(s): Mühlemann, Alan Material type: Text

TextPublication details: London ; New York : Prentice Hall, 1997Description: viii, 352 p. : ill. ; 24 cmISBN: 0131499157 (pbk.); 9780131499157 (pbk.)Subject(s): Service industries -- ManagementDDC classification: 658 LOC classification: HD9980.5 | .H67 1997

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Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
General Circulation	APU Library Open Shelf	Book	HD9980.5 .H67 1997 c.1 (Browse shelf (Opens below))	1	Available (No use restrictions)		00003871

Includes bibliographical references and index.

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Service operations management : strategy, design, and delivery / Christine Hope and Alan Mühlemann.