RADMILA JUGENISSOVA (TP029740)
A STUDY AN UNPLEASANT EXPERIENCES AND CUSTOMER COMPLAINT BAHAVIOUR IN KAZAKHSTAN BANKING INDUSTRY / RADMILA JUGENISSOVA. - Kuala Lumpur : Asia Pacific University, 2014. - vi, 68 p. : ill. ; 30 cm.
A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of Master in Business Administration.
PM-26-13
A STUDY AN UNPLEASANT EXPERIENCES AND CUSTOMER COMPLAINT BAHAVIOUR IN KAZAKHSTAN BANKING INDUSTRY / RADMILA JUGENISSOVA. - Kuala Lumpur : Asia Pacific University, 2014. - vi, 68 p. : ill. ; 30 cm.
A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of Master in Business Administration.
PM-26-13