IMAN IZZATI BAHARULNIZAM (TP039201)
AN EXPLANATORY STUDY ON AIRLINES SERVICE QUALITY, CUSTOMER TRUST, AND CUSTOMER LOYALTY TOWARDS CUSTOMER SATISFACTION : A CASE STUDY ON LOW COST CARRIERS IN MALAYSIA / IMAN IZZATI BAHARULNIZAM. - Kuala Lumpur : Asia Pacific University, 2017. - 77 p. : ill. ; 30 cm.
Available in APres.
A project submitted in partial fulfilment of the requirements of Asia Pacific University of Technology and Innovation for the degree of B.A. (Hons) in International Business Management (UC3F1610IBM).
Consumer satisfaction--Malaysia.
Airlines--Customer services--Malaysia.
PG-23-0053
AN EXPLANATORY STUDY ON AIRLINES SERVICE QUALITY, CUSTOMER TRUST, AND CUSTOMER LOYALTY TOWARDS CUSTOMER SATISFACTION : A CASE STUDY ON LOW COST CARRIERS IN MALAYSIA / IMAN IZZATI BAHARULNIZAM. - Kuala Lumpur : Asia Pacific University, 2017. - 77 p. : ill. ; 30 cm.
Available in APres.
A project submitted in partial fulfilment of the requirements of Asia Pacific University of Technology and Innovation for the degree of B.A. (Hons) in International Business Management (UC3F1610IBM).
Consumer satisfaction--Malaysia.
Airlines--Customer services--Malaysia.
PG-23-0053