TAMRAYEHU TESFAYE AYICHEW (TP025183).
EVALUATING CUSTOMER SATISFACTION BASED ON THE SERVICE QUALITY OF HOTELS IN HAWASSA, ETHIOPIA TAMRAYEHU TESFAYE AYICHEW. - Kuala Lumpur : Asia Pacific University, 2018. - 129 p. ill. ; 30 cm.
A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of Master in Business Administration (UCMF1702MBA).
SERVQUAL (Service quality framework).
Hospitality industry--Hawassa,Ethiopia.
Consumer satisfaction--Hawassa,Ethiopia.
Service industries--Quality control.
Customer services--Quality control.
PM-29-77
EVALUATING CUSTOMER SATISFACTION BASED ON THE SERVICE QUALITY OF HOTELS IN HAWASSA, ETHIOPIA TAMRAYEHU TESFAYE AYICHEW. - Kuala Lumpur : Asia Pacific University, 2018. - 129 p. ill. ; 30 cm.
A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of Master in Business Administration (UCMF1702MBA).
SERVQUAL (Service quality framework).
Hospitality industry--Hawassa,Ethiopia.
Consumer satisfaction--Hawassa,Ethiopia.
Service industries--Quality control.
Customer services--Quality control.
PM-29-77