Asia Pacific University Library catalogue


EVALUATING CUSTOMER SATISFACTION BASED ON THE SERVICE QUALITY OF HOTELS IN HAWASSA, ETHIOPIA TAMRAYEHU TESFAYE AYICHEW.

By: TAMRAYEHU TESFAYE AYICHEW (TP025183)Contributor(s): Ms. Rohizan binti Ahmad [Supervisor.]Material type: TextTextPublication details: Kuala Lumpur : Asia Pacific University, 2018Description: 129 p. ill. ; 30 cmSubject(s): SERVQUAL (Service quality framework) | Hospitality industry -- Hawassa,Ethiopia | Consumer satisfaction -- Hawassa,Ethiopia | Service industries -- Quality control | Customer services -- Quality controlLOC classification: PM-29-77Dissertation note: A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of Master in Business Administration (UCMF1702MBA).
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Reference Reference APU Library
Reference Collection 		Masters Theses PM-29-77 (Browse shelf (Opens below)) 1 Not for loan 00016165

A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of Master in Business Administration (UCMF1702MBA).

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