Asia Pacific University Library catalogue


EVALUATING CUSTOMER SATISFACTION BASED ON THE SERVICE QUALITY OF HOTELS IN HAWASSA, ETHIOPIA (Record no. 381875)

000 -LEADER
fixed length control field 01064nam a2200229 4500
003 - CONTROL NUMBER IDENTIFIER
control field APU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20181016093551.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 181012b2017 xxu||||| |||| 00| 0 eng d
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number PM-29-77
100 0# - MAIN ENTRY--PERSONAL NAME
Personal name TAMRAYEHU TESFAYE AYICHEW (TP025183).
9 (RLIN) 40448
245 10 - TITLE STATEMENT
Title EVALUATING CUSTOMER SATISFACTION BASED ON THE SERVICE QUALITY OF HOTELS IN HAWASSA, ETHIOPIA
Statement of responsibility, etc TAMRAYEHU TESFAYE AYICHEW.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Kuala Lumpur :
Name of publisher, distributor, etc Asia Pacific University,
Date of publication, distribution, etc 2018.
300 ## - PHYSICAL DESCRIPTION
Extent 129 p.
Other physical details ill. ;
Dimensions 30 cm.
502 ## - DISSERTATION NOTE
Dissertation note A dissertation submitted in partial fulfilment of the requirements of Staffordshire University for the degree of Master in Business Administration (UCMF1702MBA).
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element SERVQUAL (Service quality framework).
9 (RLIN) 40449
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Hospitality industry
Geographic subdivision Hawassa,Ethiopia.
9 (RLIN) 40450
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Consumer satisfaction
Geographic subdivision Hawassa,Ethiopia.
9 (RLIN) 40451
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries
General subdivision Quality control.
9 (RLIN) 40452
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
General subdivision Quality control.
9 (RLIN) 40453
700 0# - ADDED ENTRY--PERSONAL NAME
Personal name Ms. Rohizan binti Ahmad
Relator term Supervisor.
-- 40623
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Masters Theses
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Koha item type
Not Withdrawn Available   Not Damaged Not for loan Masters Theses APU Library APU Library Reference Collection 12/10/2018   PM-29-77 00016165 12/10/2018 1 Reference