KALAKOV ARMAN (TP042786).
THE ROLE OF THE TOTAL QUALITY MANAGEMENT IN IMPROVING THE CUSTOMER SATISFACTION IN THE 5-STARS HOTEL INDUSTRY IN KAZAKHSTAN / KALAKOV ARMAN. - Kuala Lumpur : Asia Pacific University, 2018. - 58 p. : ill. ; 30 cm.
A thesis submitted in fulfillment of the requirements for the award of the degree of Master of Business Administration (Euro - Asia Business) (UCMF1610EAMBA).
Total quality management --Kazakhstan.
Hospitality industry --Kazakhstan.
Consumer satisfaction--Kazakhstan.
PM-29-84
THE ROLE OF THE TOTAL QUALITY MANAGEMENT IN IMPROVING THE CUSTOMER SATISFACTION IN THE 5-STARS HOTEL INDUSTRY IN KAZAKHSTAN / KALAKOV ARMAN. - Kuala Lumpur : Asia Pacific University, 2018. - 58 p. : ill. ; 30 cm.
A thesis submitted in fulfillment of the requirements for the award of the degree of Master of Business Administration (Euro - Asia Business) (UCMF1610EAMBA).
Total quality management --Kazakhstan.
Hospitality industry --Kazakhstan.
Consumer satisfaction--Kazakhstan.
PM-29-84