THE ROLE OF THE TOTAL QUALITY MANAGEMENT IN IMPROVING THE CUSTOMER SATISFACTION IN THE 5-STARS HOTEL INDUSTRY IN KAZAKHSTAN / KALAKOV ARMAN.
Material type: TextPublication details: Kuala Lumpur : Asia Pacific University, 2018Description: 58 p. : ill. ; 30 cmSubject(s): Total quality management -- Kazakhstan | Hospitality industry -- Kazakhstan | Consumer satisfaction -- KazakhstanLOC classification: PM-29-84Dissertation note: A thesis submitted in fulfillment of the requirements for the award of the degree of Master of Business Administration (Euro - Asia Business) (UCMF1610EAMBA).Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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Reference | APU Library Reference Collection | Masters Theses | PM-29-84 (Browse shelf (Opens below)) | 1 | Not for loan | 00016172 |
A thesis submitted in fulfillment of the requirements for the award of the degree of Master of Business Administration (Euro - Asia Business) (UCMF1610EAMBA).
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