THE ROLE OF THE TOTAL QUALITY MANAGEMENT IN IMPROVING THE CUSTOMER SATISFACTION IN THE 5-STARS HOTEL INDUSTRY IN KAZAKHSTAN / (Record no. 381882)
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000 -LEADER | |
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fixed length control field | 00935nam a2200205 4500 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | APU |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20181016100805.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 181012b2017 xxu||||| |||| 00| 0 eng d |
050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
Classification number | PM-29-84 |
100 0# - MAIN ENTRY--PERSONAL NAME | |
Personal name | KALAKOV ARMAN (TP042786). |
9 (RLIN) | 40485 |
245 14 - TITLE STATEMENT | |
Title | THE ROLE OF THE TOTAL QUALITY MANAGEMENT IN IMPROVING THE CUSTOMER SATISFACTION IN THE 5-STARS HOTEL INDUSTRY IN KAZAKHSTAN / |
Statement of responsibility, etc | KALAKOV ARMAN. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc | Kuala Lumpur : |
Name of publisher, distributor, etc | Asia Pacific University, |
Date of publication, distribution, etc | 2018. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | 58 p. : |
Other physical details | ill. ; |
Dimensions | 30 cm. |
502 ## - DISSERTATION NOTE | |
Dissertation note | A thesis submitted in fulfillment of the requirements for the award of the degree of Master of Business Administration (Euro - Asia Business) (UCMF1610EAMBA). |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Total quality management |
Geographic subdivision | Kazakhstan. |
9 (RLIN) | 40486 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Hospitality industry |
Geographic subdivision | Kazakhstan. |
9 (RLIN) | 40487 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Consumer satisfaction |
Geographic subdivision | Kazakhstan. |
9 (RLIN) | 40488 |
700 0# - ADDED ENTRY--PERSONAL NAME | |
Personal name | Mr. Tee Poh Kiong |
Relator term | Supervisor. |
-- | 40631 |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | |
Koha item type | Masters Theses |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Not Withdrawn | Available | Not Damaged | Not for loan | Masters Theses | APU Library | APU Library | Reference Collection | 12/10/2018 | PM-29-84 | 00016172 | 12/10/2018 | 1 | Reference |