Blumberg, Donald F.
Managing service as a strategic profit center / Donald F. Blumberg. - New York : McGraw-Hill, c1991. - vii, 232 p. : ill. ; 24 cm.
Includes bibliographical references (p. 226) and index.
0070061890 (hbk.) 9780070061897 (hbk.)
90005797
Customer services--Management.
Strategic planning.
HF5415.5 / .B58 1991
658.812 / BLU 1991
Managing service as a strategic profit center / Donald F. Blumberg. - New York : McGraw-Hill, c1991. - vii, 232 p. : ill. ; 24 cm.
Includes bibliographical references (p. 226) and index.
0070061890 (hbk.) 9780070061897 (hbk.)
90005797
Customer services--Management.
Strategic planning.
HF5415.5 / .B58 1991
658.812 / BLU 1991