Asia Pacific University Library catalogue


Managing service as a strategic profit center / Donald F. Blumberg.

By: Blumberg, Donald FMaterial type: TextTextPublication details: New York : McGraw-Hill, c1991Description: vii, 232 p. : ill. ; 24 cmISBN: 0070061890 (hbk.); 9780070061897 (hbk.)Subject(s): Customer services -- Management | Strategic planningDDC classification: 658.812 LOC classification: HF5415.5 | .B58 1991
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Item type Current library Collection Call number Copy number Status Date due Barcode
Overnight Loan Overnight Loan APU Library
Open Shelf 		Book HF5415.5 .B58 1991 c.1 (Browse shelf (Opens below)) 1 Available (No use restrictions) 00010513
General Circulation General Circulation APU Library
Open Shelf 		Book HF5415.5 .B58 1991 c.2 (Browse shelf (Opens below)) 2 Available (No use restrictions) 00010521

Includes bibliographical references (p. 226) and index.

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