Toister, Jeff.
Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister. - New York : American Management Association, 2013. - v, 202 p. ; 24 cm.
Includes index.
9780814431993 (pbk.) 0814431992 (pbk.)
2012021284
Customer services.
Customer relations.
Employees--Training of.
HF5415.5 / .T65 2013
658.812 / TOI 2013
Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister. - New York : American Management Association, 2013. - v, 202 p. ; 24 cm.
Includes index.
9780814431993 (pbk.) 0814431992 (pbk.)
2012021284
Customer services.
Customer relations.
Employees--Training of.
HF5415.5 / .T65 2013
658.812 / TOI 2013