Asia Pacific University Library catalogue


Service failure : (Record no. 6211)

000 -LEADER
fixed length control field 01042cam a2200301 a 4500
001 - CONTROL NUMBER
control field 17330789
003 - CONTROL NUMBER IDENTIFIER
control field APU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20150813051505.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 120604s2013 nyu 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2012021284
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780814431993 (pbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0814431992 (pbk.)
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Language of cataloging eng
Modifying agency ANA
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .T65 2013
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 23
Item number TOI 2013
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Toister, Jeff.
9 (RLIN) 11513
245 10 - TITLE STATEMENT
Title Service failure :
Remainder of title the real reasons employees struggle with customer service and what you can do about it /
Statement of responsibility, etc Jeff Toister.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York :
Name of publisher, distributor, etc American Management Association,
Date of publication, distribution, etc 2013.
300 ## - PHYSICAL DESCRIPTION
Extent v, 202 p. ;
Dimensions 24 cm.
500 ## - GENERAL NOTE
General note Includes index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
9 (RLIN) 3984
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations.
9 (RLIN) 1096
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Employees
General subdivision Training of.
9 (RLIN) 5839
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ecip
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Koha issues (borrowed), all copies 2
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Use restrictions Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Invoice number Cost, normal purchase price Total Checkouts Total Renewals Full call number Barcode Date last seen Date checked out Copy number Cost, replacement price Price effective from Koha item type PO number
Not Withdrawn Available   Not Damaged No use restrictions Available for loan Book APU Library APU Library Open Shelf 08/07/2013 BOOK CHANNEL 00013196 48.41 2 1 HF5415.5 .T65 2013 c.1 00011752 18/08/2015 12/08/2015 1 48.41 08/07/2013 General Circulation U-2013/06/0195 / KLIBF 2013 - SEL. BY MS. DEVIKA