Service failure : the real reasons employees struggle with customer service and what you can do about it / Jeff Toister.
Material type:
TextPublication details: New York : American Management Association, 2013Description: v, 202 p. ; 24 cmISBN: 9780814431993 (pbk.); 0814431992 (pbk.)Subject(s): Customer services | Customer relations | Employees -- Training ofDDC classification: 658.812 LOC classification: HF5415.5 | .T65 2013
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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General Circulation
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APU Library Open Shelf | Book | HF5415.5 .T65 2013 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00011752 |
Includes index.
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