Exceptional customer service : (Record no. 11313)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01271cam a2200337 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 14065407 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | APU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20160224051504.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 050805s2001 maua 001 0 eng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2005299531 |
| 015 ## - NATIONAL BIBLIOGRAPHY NUMBER | |
| National bibliography number | GBA1-Y9420 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1580624588 (pbk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781580624589 (pbk.) |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)ocm46395322 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UKM |
| Language of cataloging | eng |
| Transcribing agency | APU |
| Modifying agency | BNF |
| -- | WAN |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | lccopycat |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .F67 2001 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Edition number | 21 |
| Classification number | 658.812 |
| Item number | FOR 2001 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ford, Lisa. |
| 9 (RLIN) | 20908 |
| 245 10 - TITLE STATEMENT | |
| Title | Exceptional customer service : |
| Remainder of title | going beyond your good service to exceed the customer's expectation / |
| Statement of responsibility, etc | Lisa Ford, David McNair, Bill Perry. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Avon, Mass. : |
| Name of publisher, distributor, etc | Adams, |
| Date of publication, distribution, etc | c2001. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xii, 203 p. : |
| Other physical details | ill. ; |
| Dimensions | 23 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | By using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| 9 (RLIN) | 3984 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Perry, Bill. |
| 9 (RLIN) | 20909 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | McNair, David. |
| 9 (RLIN) | 20910 |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbc |
| c | copycat |
| d | 2 |
| e | ncip |
| f | 20 |
| g | y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Book |
| Koha issues (borrowed), all copies | 1 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Use restrictions | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Invoice number | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date checked out | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Not Withdrawn | Available | Not Damaged | No use restrictions | Available for loan | Book | APU Library | APU Library | Open Shelf | 28/02/2014 | MPH | 750971 | 750971 | 1 | 2 | HF5415.5 .F67 2001 c.1 | 00027685 | 10/03/2016 | 23/02/2016 | 1 | 28/02/2014 | General Circulation |