Exceptional customer service : going beyond your good service to exceed the customer's expectation / Lisa Ford, David McNair, Bill Perry.
Material type:
TextPublication details: Avon, Mass. : Adams, c2001Description: xii, 203 p. : ill. ; 23 cmISBN: 1580624588 (pbk.); 9781580624589 (pbk.)Subject(s): Customer servicesDDC classification: 658.812 LOC classification: HF5415.5 | .F67 2001Summary: By using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service.
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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General Circulation
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APU Library Open Shelf | Book | HF5415.5 .F67 2001 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00027685 |
Includes index.
By using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service.
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