Asia Pacific University Library catalogue


Service management and marketing : (Record no. 190881)

000 -LEADER
fixed length control field 01066cam a2200289 a 4500
001 - CONTROL NUMBER
control field 14552886
003 - CONTROL NUMBER IDENTIFIER
control field APU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20150912051505.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 060915s2007 enka b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2006030743
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0470028629 (pbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780470028629 (pbk.)
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency ANA
Language of cataloging eng
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD9980.5
Item number .G76 2007
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8
Edition number 22
Item number GRO 2007
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Grönroos, Christian,
Dates associated with a name 1947-
9 (RLIN) 11045
245 10 - TITLE STATEMENT
Title Service management and marketing :
Remainder of title customer management in service competition /
Statement of responsibility, etc Christian Grnroos.
250 ## - EDITION STATEMENT
Edition statement 3rd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Chichester, West Sussex, England ;
-- Hoboken, NJ :
Name of publisher, distributor, etc J. Wiley & Sons,
Date of publication, distribution, etc c2007.
300 ## - PHYSICAL DESCRIPTION
Extent x, 483 p. :
Other physical details ill. ;
Dimensions 24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries
General subdivision Marketing.
9 (RLIN) 7837
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
9 (RLIN) 3984
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ecip
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Koha issues (borrowed), all copies 3
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Use restrictions Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Total Renewals Full call number Barcode Date last seen Date checked out Copy number Cost, replacement price Price effective from Koha item type Invoice number PO number
Not Withdrawn Available   Not Damaged No use restrictions Available for loan Book APU Library APU Library Open Shelf 21/05/2015 IBS Buku 245.85 7 6 HD9980.5 .G76 2007 c.1 00014731 15/04/2017 10/04/2017 1 245.85 21/05/2015 General Circulation 103893 U-2015/03/0431