THE EFFECT OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TOWARDS CUSTOMER LOYALTY IN THE HOTEL INDUSTRY : (Record no. 34279)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00808nam a2200169 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | APU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20151214123656.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140828b xxu||||| |||| 00| 0 eng d |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | PG-20-4131 |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | OOI KAI ROU (TP022672) |
| 9 (RLIN) | 31891 |
| 245 14 - TITLE STATEMENT | |
| Title | THE EFFECT OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TOWARDS CUSTOMER LOYALTY IN THE HOTEL INDUSTRY : |
| Statement of responsibility, etc | OOI KAI ROU |
| Remainder of title | THE CASE OF THREE-STAR HOTELS IN KUALA LUMPUR / |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Kuala Lumpur : |
| Name of publisher, distributor, etc | Asia Pacific University, |
| Date of publication, distribution, etc | 2014. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 135 p. : |
| Other physical details | ill. ; |
| Dimensions | 30 cm. |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | A project submitted in partial fulfillment of the requirement of Asia Pacific University of Technology and Innovation for the degree of B.A (Hons) in International Business Management. |
| 700 0# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Dr. Tan Juat Hong |
| Relator term | Supervisor. |
| -- | 34891 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Undergraduate Theses |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Use restrictions | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Not Withdrawn | Available | Not Damaged | No use restrictions | Not for loan | Undergraduate Theses | APU Library | APU Library | Reference Collection | 19/12/2014 | PG-20-4131 | 00015131 | 19/12/2014 | 1 | Reference |