Asia Pacific University Library catalogue


Service management and marketing : (Record no. 379865)

000 -LEADER
fixed length control field 01177cam a2200301 i 4500
001 - CONTROL NUMBER
control field 18506335
003 - CONTROL NUMBER IDENTIFIER
control field APU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20160725122909.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 150225s2015 enk 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2015005386
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781118921449 (pbk.)
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Language of cataloging eng
Transcribing agency APU
Modifying agency DAYAH
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD9980.5
Item number .G76 2015
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8
Edition number 23
Item number GRO 2015
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Grönroos, Christian,
Dates associated with a name 1947-
9 (RLIN) 11045
245 10 - TITLE STATEMENT
Title Service management and marketing :
Remainder of title managing the service profit logic /
Statement of responsibility, etc Christian Grönroos.
250 ## - EDITION STATEMENT
Edition statement 4th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc United Kingdom :
Name of publisher, distributor, etc John Wiley & Sons,
Date of publication, distribution, etc c2015.
300 ## - PHYSICAL DESCRIPTION
Extent ix, 522 p. :
Other physical details ill. ;
Dimensions 24 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries
General subdivision Marketing.
9 (RLIN) 7837
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services.
9 (RLIN) 3984
776 08 - ADDITIONAL PHYSICAL FORM ENTRY
Display text Online version:
Main entry heading Grönroos, Christian, 1947-
Title Service management and marketing
Edition Fourth edition.
Place, publisher, and date of publication Hershey, PA : John Wiley & Sons, Inc., [2015]
International Standard Book Number 9781119092858
Record control number (DLC) 2015008110
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 0
b vip
c orignew
d 1
e ecip
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Use restrictions Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Total Renewals Full call number Barcode Date last seen Date checked out Copy number Cost, replacement price Price effective from Koha item type Invoice number PO number
Not Withdrawn Available   Not Damaged No use restrictions Available for loan Book APU Library APU Library Open Shelf 07/06/2016 EMO 332.00 4 4 HD9980.5 .G76 2015 c.1 00014837 15/08/2018 14/08/2018 1 332.00 07/06/2016 General Circulation I-008428 U-2016/05/0613 (EMO A)
Not Withdrawn Available   Not Damaged No use restrictions Available for loan Book APU Library APU Library Open Shelf 07/06/2016 EMO 332.00 4   HD9980.5 .G76 2015 c.2 00014838 07/02/2020 31/01/2020 2 332.00 07/06/2016 General Circulation I-008428 U-2016/05/0613 (EMO A)