Service management and marketing : (Record no. 379865)
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000 -LEADER | |
---|---|
fixed length control field | 01177cam a2200301 i 4500 |
001 - CONTROL NUMBER | |
control field | 18506335 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | APU |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20160725122909.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 150225s2015 enk 001 0 eng |
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
LC control number | 2015005386 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9781118921449 (pbk.) |
040 ## - CATALOGING SOURCE | |
Original cataloging agency | DLC |
Language of cataloging | eng |
Transcribing agency | APU |
Modifying agency | DAYAH |
042 ## - AUTHENTICATION CODE | |
Authentication code | pcc |
050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
Classification number | HD9980.5 |
Item number | .G76 2015 |
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.8 |
Edition number | 23 |
Item number | GRO 2015 |
100 1# - MAIN ENTRY--PERSONAL NAME | |
Personal name | Grönroos, Christian, |
Dates associated with a name | 1947- |
9 (RLIN) | 11045 |
245 10 - TITLE STATEMENT | |
Title | Service management and marketing : |
Remainder of title | managing the service profit logic / |
Statement of responsibility, etc | Christian Grönroos. |
250 ## - EDITION STATEMENT | |
Edition statement | 4th ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication, distribution, etc | United Kingdom : |
Name of publisher, distributor, etc | John Wiley & Sons, |
Date of publication, distribution, etc | c2015. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | ix, 522 p. : |
Other physical details | ill. ; |
Dimensions | 24 cm. |
504 ## - BIBLIOGRAPHY, ETC. NOTE | |
Bibliography, etc | Includes index. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Service industries |
General subdivision | Marketing. |
9 (RLIN) | 7837 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name as entry element | Customer services. |
9 (RLIN) | 3984 |
776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
Display text | Online version: |
Main entry heading | Grönroos, Christian, 1947- |
Title | Service management and marketing |
Edition | Fourth edition. |
Place, publisher, and date of publication | Hershey, PA : John Wiley & Sons, Inc., [2015] |
International Standard Book Number | 9781119092858 |
Record control number | (DLC) 2015008110 |
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
a | 0 |
b | vip |
c | orignew |
d | 1 |
e | ecip |
f | 20 |
g | y-gencatlg |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | |
Koha item type | Book |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Use restrictions | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Total Renewals | Full call number | Barcode | Date last seen | Date checked out | Copy number | Cost, replacement price | Price effective from | Koha item type | Invoice number | PO number |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Not Withdrawn | Available | Not Damaged | No use restrictions | Available for loan | Book | APU Library | APU Library | Open Shelf | 07/06/2016 | EMO | 332.00 | 4 | 4 | HD9980.5 .G76 2015 c.1 | 00014837 | 15/08/2018 | 14/08/2018 | 1 | 332.00 | 07/06/2016 | General Circulation | I-008428 | U-2016/05/0613 (EMO A) | |
Not Withdrawn | Available | Not Damaged | No use restrictions | Available for loan | Book | APU Library | APU Library | Open Shelf | 07/06/2016 | EMO | 332.00 | 4 | HD9980.5 .G76 2015 c.2 | 00014838 | 07/02/2020 | 31/01/2020 | 2 | 332.00 | 07/06/2016 | General Circulation | I-008428 | U-2016/05/0613 (EMO A) |