The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships / Bryan P. Bergeron.
Material type:
TextPublication details: New York : McGraw-Hill, c2001Description: xxvi, 261 p. : ill. ; 24 cmISBN: 007136479X (hbk.); 9780071364799 (hbk.)Subject(s): Customer loyalty | Internet marketingDDC classification: 658.812 LOC classification: HF5415.525 | .B47 2001Online resources: Table of contents
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
General Circulation
|
APU Library Open Shelf | Book | HF5415.525 .B47 2001 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00030924 | |
|
General Circulation
|
APU Library Open Shelf | Book | HF5415.525 .B47 2001 c.2 (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00032646 |
Browsing APU Library shelves, Shelving location: Open Shelf, Collection: Book Close shelf browser (Hides shelf browser)
|
|
|
|
|
|
|
||
| HF5415.5 .W39 1997 c.4 Customer connections : | HF5415.5 .Y47 2009 c.1 Your call is (not that) important to us : | HF5415.52 .S73 2004 c.1 Complaint management : | HF5415.525 .B47 2001 c.1 The eternal e-customer : | HF5415.525 .B47 2001 c.2 The eternal e-customer : | HF5415.525 .B57 2009 c.1 "I love you more than my dog" : | HF5415.53 .S78 2000 c.1 Foundations of service level management / |
Includes bibliographical references (p. 235) and index.
There are no comments on this title.