Customer relationship management : a strategic imperative in the world of e-business / editor and contributor, Stanley A. Brown.
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TextPublication details: Toronto ; New York : John Wiley & Sons Canada, c2000Description: xxviii, 345 p. : ill. ; 24 cmISBN: 0471644099 (hbk.); 9780471644095 (hbk.)Subject(s): Customer relations -- Management | Electronic commerceDDC classification: 658.812 LOC classification: HF5415.5 | .C87 2000Online resources: Table of Contents
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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General Circulation
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APU Library Open Shelf | Book | HF5415.5 .C87 2000 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00027675 | |
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General Circulation
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APU Library Open Shelf | Book | HF5415.5 .C87 2000 c.2 (Browse shelf (Opens below)) | 2 | Available (No use restrictions) | 00027676 |
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| HF5415.5 .C43 1998 c.1 How to measure service quality & customer satisfaction : | HF5415.5 .C66 2000 c.1 Customer care : | HF5415.5 .C87 2000 c.1 Customer relationship management : | HF5415.5 .C87 2000 c.2 Customer relationship management : | HF5415.5 .C87 2013 c.1 Customers at work : | HF5415.5 .D93 2002 c.1 The CRM handbook : | HF5415.5 .E54 2006 c.1 One : |
Includes bibliographical references.
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