Customer care : how to create an effective customer focus / Sarah Cook.
Material type:
TextPublication details: London : Kogan Page, c2000Edition: 3rd edDescription: viii, 215 p. : ill. ; 24 cmISBN: 0749432365 (pbk.); 9780749432362 (pbk.)Subject(s): Customer relations | Total quality managementDDC classification: 658.812 LOC classification: HF5415.5 | .C66 2000
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APU Library Open Shelf | Book | HF5415.5 .C66 2000 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00027671 |
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| HF5415.5 .B47 2011 c.1 Master data management and data governance / | HF5415.5 .C43 1986 c.1 The fifty-minute supervisor / | HF5415.5 .C43 1998 c.1 How to measure service quality & customer satisfaction : | HF5415.5 .C66 2000 c.1 Customer care : | HF5415.5 .C87 2000 c.1 Customer relationship management : | HF5415.5 .C87 2000 c.2 Customer relationship management : | HF5415.5 .C87 2013 c.1 Customers at work : |
Previous ed.: 1997.
Includes bibliographical references and index.
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