Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund.
Material type:
TextPublication details: New York : Gallup Press, c2007Description: 313 p. : ill. ; 24 cmISBN: 9781595620163 (hbk.)Subject(s): Customer relations | Consumer satisfaction | Sales managementDDC classification: 658.812 LOC classification: HF5415.5 | .F54 2007Online resources: Table of contents
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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General Circulation
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APU Library Open Shelf | Book | HF5415.5 .F54 2007 c.1 (Browse shelf (Opens below)) | 1 | Available (No use restrictions) | 00027684 |
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| HF5415.5 .E89 2011 c.1 Customer service training 101 / | HF5415.5 .E89 2011 c.2 Customer service training 101 / | HF5415.5 .E94 2007 c.1 Award-winning customer service : | HF5415.5 .F54 2007 c.1 Human sigma : | HF5415.5 .F67 2001 c.1 Exceptional customer service : | HF5415.5 .G54 1992 c.1 It's not my department! : | HF5415.5 .G65 2002 c.1 CRM automation / |
Includes bibliographical references (p. [289]-313).
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